Digitised services for job seekers
Government agencies are undergoing digital transformation to expand and improve our online service delivery. This transformation brings opportunities to meet growing customer expectations for faster and more personalised service delivery. There are opportunities to more easily connect with more customers. But there is also the risk of perpetuating existing gaps in service delivery, or leaving new groups behind—for example, people with poor internet access, low digital or English literacy or other accessibility barriers such as a disability.
To what extent could we design digital services to meet the needs of customers with complex needs?
We are interested in information about:
- current experience of customers receiving digital services in government portfolios or other industries
- what digital sites people with complex needs are already using with ease
- national and international case studies on how to make digital services accessible and how to create a good customer experience for disadvantaged people
- flexible digital services that scale and adjust according to end user needs
- what other initiatives have worked for better connecting people to digital services (e.g. peer to peer learning).
Information we gain through this Challenge will be used to inform discussions about improving programs and services delivered by the Australian Government Department of Jobs and Small Business. The Department is responsible for national policies and programs that help Australians find and keep employment and work in safe, fair and productive workplaces.
Challenge Opened: 03:00 PM, Thursday 08 March 2018
Challenge Closes: 05:00 PM, Friday 06 April 2018
Time to go: Closed