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FAQs

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General

  • Why MindHive?

    As a social benefit tool MindHive has the capacity to enable industry, government and universities to work together to develop more innovative, creative and unique solutions to complex policy and strategy problems.

     

  • How does MindHive work?

    Organisations harness the expertise of the Hive to find collaborative and innovative solutions to complex policy and strategy problems. The Hive represents a growing and diverse crowd of academics, industry experts and government officials. Each individual is a tangible part of MindHive and contributes to the success of the Hive.

     

  • What value does MindHive give me?
    1.  As an Organisation, MindHive is best used as a tool to enable your organisation to innovatively, efficiently and effectively solve policy and strategy problems. 
    2. As an Contributor, the value of MindHive is derived from your participation in the discussion, which gives you profile and recognition. This can be useful in demonstrating your capacity to engage in a meaningful and altruistic way to the broader community.
    3. As a member of society you will benefit as all of MindHive problems relate to initiatives, strategies, and policies that will influence the growth of our society. The public good that can be achieved through MindHive is limitless.

     

     

     

  • How can I join the Hive?
    1. Organisations have the capacity to purchase a MindHive license and a staff implementation session. A license gives a organisation capacity to post policy or strategy challenges to the Hive of experts. A staff implementation session is a MindHive training and strategy session that will enable a best practice approach to an Organisations MindHive project management. 
    2. Contributors are individual experts that can sign up to MindHive at no-cost. Sign-up is avaialble via LinkedIn, alternatively you can manually sign-up which will require a MindHive team member to verify your credentials.

     

  • Hivers, Administrators and Panelists

    Every user on MindHive is known as a Hiver – this is an individual account accessible via an email domain. Each user has the autonomy to comment, engage and contribute in their individual capacity.

    Administrators are users that are associated to MindHive Member organisation, and have the authority to publish content under that organisation’s profile – if you’d like enhanced access we can let you know who to get in touch with at your organisation.

     

    can edit the Solution section of a Challenge, as well as upload documents to the library – facilitating richer more diverse problem solving. A panelist is invited to join the Panel by a Challenge Administrator through the invite Hivers section of the Challenge back-end. PanelistA

  • How to publish content on MindHive

    All Hivers have the capacity to contribute to public content, these ideas, views and solutions are by default that of the individual Hiver. Organisations have the ability to publish Secondments, Events, Challenges, Topics on MindHive.org. If you are a Hiver, with Adminstrator access, you can toggle to the organisation through the purple box in the top right hand corner of the screen (when logged in) - switch to your organisation and work your magic

  • The Policy and Strategy Challenge Process – formulating, commenting, closing and the privacy settings of a challenge.

     

    An Organisation will develop a policy or strategy Challenge

     

    Usually this is an existing project and they will use MindHive as a collaborative tool. Sometimes it will be an entirely ‘Made for the Hive’ issue, that will take the form of a hypothetical with the purpose of developing and fostering relationships, and positioning themselves as a Thought Leader

     

    The Challenge will go ‘Live’

     

    An Organisation will make a Challenge ‘Live’ which depending on their privacy settings will either be open publically to the entire Hive, or will be a private challenge visible to only select individuals. Regardless of if the Challenge is Public or Private the Organisation will always have the capacity to invite contributors to the Challenge. This feature is available throughout the ‘Life of the Challenge’ and can be done at select intervals when it is clear a specific set of expertise may be needed. Organisations may also invite non-contributors to sign-up to MindHive.

     

    Contributors provide commentary and discussion.

     

    Anyone can comment on a public challenge, and we encourage all contributors to do so. If you have been invited to contribute to a Challenge, Public or Private, it means an Organisation would specifically like to hear from you. This invitation is a reflection of your knowledge and expertise which creates a real opportunity for you to foster a new relationship or be seen to contribute on a particular area of interest. Providing comments is the largest value proposition to both contributors and organisations.

     

    The Hive evolves the Challenge.

     

    Organisations will comment back, and eventually incorporate the discussion into ‘The Solution’ section. The purpose of this is to demonstrate the influence and capacity the crowd had in formulating an innovative and creative solution to the problem. This often done over a period of a few months, however there is no minimum time frame. A Solution may be drafted once, or it may be re-drafted a dozen times.

     

    The Challenge is completed.

     

    When a challenge is completed, all versions of documentation and discussion will be archived automatically, allowing the organisation to refer back to a project when needed. Publicity of the final document will be decided by the organisation that proposed the project.

     

    If the project is private, it will remain private in the archive, or the organisation can choose to make it public upon completion. If it remains private, it would be no longer visible to contributors.

     

  • Troubleshooting Issues

    Do I require any particular software on my computer to use MindHive?

    MindHive is a website. Our recommended desktop environment is Windows using Chrome. However, MindHive should certainly work on the latest version of Firefox and IE 10/11, as well as with the Apple operating system.

    Having trouble with your web browser?

    Google Chrome is MindHive's preferred web browser. We recommend you download it if experiencing difficulties using MindHive on your current browser.  

    Wish to change your mail preferences?

    If you no longer wish to receive email notifications, you can manage your email preferences by visiting your MindHive profile. Here you can control notifications from the website or unsubscribe from all notifications.

    Will the platform work on desktop and mobile devices?

    Yes. The website will resize to function on any screen size.

     

  • Intellectual Property, Security and Conflicts of Interest

      Disclosure of No Political Conflict of Interest. MindHive is powered by Eidos Institute, an independent not-for-profit think tank. The strength of Eidos is in its ability to form strong partnerships with governments, universities and industry, whilst remaining independent of any political affiliation. 

    How will intellectual property and non-disclosure/confidentialy be handled?

    Confidentiality is one of our core values. Intellectual property and non-disclosure/confidentiality will be negotiated upon entry into the panel. A client would negotiate the I.P. arrangements on a case-by-case basis with the panel. The preferred default for MindHive is that the I.P. would remain open.

    What is the level of security?

    MindHive is always looking to enhance its security systems and protect the privacy of its users. The site has been constructed to banking standards, with encrypted databases and daily penetration testing. OpenVAS is used to ensure this standard is maintained. MindHive.org and all pages within are encrypted and secured by GeoTrust SSL CA - G3. MindHive is a Q Assure Accredited Business, which authorises MindHive to trade and interact with the Queensland Government regarding ICT Contracts.

     

  • 10 Crowdsourcing Tips

     

    10 steps to improving your Organisation’s use of MindHive.

    1. 
Be clear on your goals, timing and resources commitment. Why are you crowdsourcing? Be sure to understand the value propositions that sit within MindHive. As an ideas marketplace the opportunities are endless – however unlocking this potential requires understanding were MindHive sits within your Department’s ‘toolkit’. If no one has the answer – start asking where it can sit.

    2. Road Test it – You don’t know if you don’t try it. Just post something and see what learnings come from it. Best practice with posting a Challenge is to follow the guiding questions. They will help flesh out the essence of your project. Focus on balancing the objectives of your use with creating content that is engaging and relevant.

    3. Create a Crowd on MindHive – Use the invite expert function on MindHive Challenge. Prod contributors by tagging them in comments. Crowds will engage if they understand there is a real want and desire for their contribution. Make sure your engagement is consistent.

    4. And/or Bring a Crowd - promote internally and to relevant parties – we are sure they’d have some perspectives they'd like to share - this can be quite useful to 'get the ball rolling'.

    5. Don’t over think it Be conversational, it is crowdsourcing ideas not a survey tool, be sure to say thank you when responding and progress the conversation, instead of simply asking another question.

    6. Promote via social media - whether it be the official department account or just the Twitter/LinkedIn accounts of administrators/departmental staff - sharing (particularly via LinkedIn) can be a really useful medium to casting a wide-net. It also allows you to position yourself/department as leaders in public sector innovation.

    7. Don’t stop ‘til you get enough. Grow the conversation. Think Big. Be ambitious. The larger, more disruptive the crowd the better. You can invite new contributors at any point of a challenge. Keep looking for people within and outside the Hive. You don’t know who might solve your challenge. Keep the ball rolling!

    8. Keep them in the loop: Crowds solve problems. You can send them emails via a function on MindHive Even if the challenge is closed what a great way to wrap it up. Thank them; Let them know how these contributions are going to inform your Department. No one said it has to change the world – but no one is saying it won’t!

    9. On-board Organisation to unlock capabilities: Identifying and leveraging the capability that exists within a department alone is immense – MindHive now has facilities that allow our Partner organisation can do a mass-user upload – creating an opt-out system. This means you can unlock the full potential of your department for internal and external policy creation. Realising, demonstrating and maximising the impact your department can make.

    10. Give Back: Government departments, within and across jurisdictions, need to work more collaboratively in order to create and gain value out of digital intermediaries. When engaging with MindHive be sure to balance your own objectives with the value you can give others. This collaborative approach will allow you to co-create real value. 

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Disclaimer : All opinions and views are related to the individual Hiver and NOT to the associated organisation.

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