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FAQs

If you have a question that can't be answered here, send us an email at: team@mindhive.org, or alternativley, fill out the enquiry form to the right.

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General

  • Why Mindhive?

    As a social benefit tool Mindhive has the capacity to enable industry, government and universities to work together to develop more innovative, creative and unique solutions to complex problems.

     

  • How does Mindhive work?

    Organisations harness the expertise of Mindhive to find collaborative and innovative solutions to complex policy and strategy problems. Mindhive represents a growing and diverse crowd of academics, industry experts and government officials. Each individual is a tangible part of Mindhive and contributes to the success of the community.

     

  • What value does Mindhive give me?
    1.  As an Organisation, Mindhive is best used as a tool to enable your organisation to innovatively, efficiently and effectively problems. 
    2. As an Contributor, the value of Mindhive is derived from your participation in the discussion, which gives you profile and recognition. This can be useful in demonstrating your capacity to engage in a meaningful and altruistic way to the broader community.
    3. As a member of society you will benefit as all of Mindhive problems relate to initiatives, strategies, and policies that will influence the growth of our society. The public good that can be achieved through Mindhive is limitless.

     

     

     

  • Hivers and Administrators

    Every user on Mindhive is known as a Thought Leader – this is an individual account accessible via an email domain. Each user has the autonomy to comment, engage and contribute in their individual capacity.

    Administrators are users that are associated to Mindhive Member organisation, and have the authority to publish content under that organisation’s profile – if you’d like enhanced access we can let you know who to get in touch with at your organisation.

     

  • How to publish content on MindHive

    All Thought Leaders have the capacity to contribute to public content, these ideas, views and solutions are by default that of the individual Thought Leader. Organisations have the ability to publish Secondments, Events, Challenges, Topics on Mindhive.org. If you are a Thought Leader, with Adminstrator access, you can toggle to the organisation through the purple box in the top right hand corner of the screen (when logged in) - switch to your organisation and work your magic

  • Troubleshooting Issues

    Do I require any particular software on my computer to use Mindhive?

    Mindhive is a website. Our recommended desktop environment is Windows using Chrome. However, Mindhive should certainly work on the latest version of Firefox and IE 10/11, as well as with the Apple operating system.

    Having trouble with your web browser?

    Google Chrome is Mindhive's preferred web browser. We recommend you download it if experiencing difficulties using Mindhive on your current browser.  

    Wish to change your mail preferences?

    If you no longer wish to receive email notifications, you can manage your email preferences by visiting your Mindhive profile. Here you can control notifications from the website or unsubscribe from all notifications.

    Will the platform work on desktop and mobile devices?

    Yes. The website will resize to function on any screen size.

     

  • 10 Crowdsourcing Tips

     

    10 steps to improving your Organisation’s use of Mindhive.

    1. 
Be clear on your goals, timing and resources commitment. Why are you crowdsourcing? Be sure to understand the value propositions that sit within Mindhive. As an ideas marketplace the opportunities are endless – however unlocking this potential requires understanding were Mindhive sits within your Department’s ‘toolkit’. If no one has the answer – start asking where it can sit.

    2. Road Test it – You don’t know if you don’t try it. Just post something and see what learnings come from it. Best practice with posting a Challenge is to follow the guiding questions. They will help flesh out the essence of your project. Focus on balancing the objectives of your use with creating content that is engaging and relevant.

    3. Create a Crowd on Mindhive – Use the invite expert function on Mindhive Challenge. Prod contributors by tagging them in comments. Crowds will engage if they understand there is a real want and desire for their contribution. Make sure your engagement is consistent.

    4. And/or Bring a Crowd - promote internally and to relevant parties – we are sure they’d have some perspectives they'd like to share - this can be quite useful to 'get the ball rolling'.

    5. Don’t over think it Be conversational, it is crowdsourcing ideas not a survey tool, be sure to say thank you when responding and progress the conversation, instead of simply asking another question.

    6. Promote via social media - whether it be the official department account or just the Twitter/LinkedIn accounts of administrators/departmental staff - sharing (particularly via LinkedIn) can be a really useful medium to casting a wide-net. It also allows you to position yourself/department as leaders in public sector innovation.

    7. Don’t stop ‘til you get enough. Grow the conversation. Think Big. Be ambitious. The larger, more disruptive the crowd the better. You can invite new contributors at any point of a challenge. Keep looking for people within and outside Mindhive. You don’t know who might solve your challenge. Keep the ball rolling!

    8. Keep them in the loop: Crowds solve problems. You can send them emails via a function on Mindhive Even if the challenge is closed what a great way to wrap it up. Thank them; Let them know how these contributions are going to inform your Department. No one said it has to change the world – but no one is saying it won’t!

    9. On-board Organisation to unlock capabilities: Identifying and leveraging the capability that exists within a department alone is immense – Mindhive now has facilities that allow our Partner organisation can do a mass-user upload – creating an opt-out system. This means you can unlock the full potential of your department for internal and external policy creation. Realising, demonstrating and maximising the impact your department can make.

    10. Give Back: Government departments, within and across jurisdictions, need to work more collaboratively in order to create and gain value out of digital intermediaries. When engaging with Mindhive be sure to balance your own objectives with the value you can give others. This collaborative approach will allow you to co-create real value. 

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Disclaimer : All opinions and views are related to the individual Hiver and NOT to the associated organisation.

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